These Terms and Conditions govern your use of the LuckyOnes Casino website located at theluckyonescasino.org and all associated services. By accessing or using our platform, you agree to be bound by these terms in their entirety. LuckyOnes Casino operates under license OGL/2023/174/0082 issued by the Curaçao Gaming Control Board. These terms are effective as of the date of your registration and remain in force until your account is closed or terminated.
The casino reserves the right to modify these terms at any time without prior notice. Any changes will be posted on this page and become effective immediately upon publication. It is your responsibility to review these terms regularly to stay informed of any updates. Continued use of our services following any modifications constitutes acceptance of the revised terms.
To register and play at LuckyOnes Casino, you must meet the following eligibility requirements:
Each person is permitted only one account. Multiple accounts by the same person will result in closure of all accounts and forfeiture of funds. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Any suspected unauthorized use must be reported immediately to our customer support team.
All players must complete Know Your Customer (KYC) verification before processing withdrawals. This process requires submission of valid government-issued identification and proof of address. Verification typically processes within 5 hours during business days. Failure to provide requested documentation may result in account suspension and withdrawal delays.
LuckyOnes Casino accepts various payment methods including credit cards, e-wallets, and cryptocurrency options. All deposits are processed instantly, while withdrawal processing times vary by method:
Minimum deposit amounts start at $20 CAD for most methods, with minimum withdrawals set at $20 CAD. Daily withdrawal limits are $4,000, weekly limits $8,000, and monthly limits $30,000. VIP members may qualify for higher limits. The casino does not charge withdrawal fees, though payment providers may impose their own charges.
All withdrawals must be processed to the same payment method used for deposits, unless alternative arrangements are approved by our finance team. Withdrawals may be subject to additional security checks and verification procedures.
LuckyOnes Casino offers various bonuses and promotional offers to eligible players. All bonuses are subject to specific terms and conditions, including wagering requirements, time limits, and game restrictions. The standard wagering requirement is 40x the bonus amount, to be completed within 7 days per bonus tier.
Bonus contribution rates vary by game type:
Bonuses cannot be withdrawn until wagering requirements are fully satisfied. Maximum win limits may apply to free spin winnings, typically capped at $300 per batch. The casino reserves the right to void bonuses and associated winnings if terms are violated or if fraudulent activity is suspected.
Only one bonus per player, household, IP address, or payment method is permitted unless otherwise specified. Bonus abuse, including but not limited to creating multiple accounts to claim additional bonuses, will result in immediate account closure and forfeiture of funds.
All games at LuckyOnes Casino utilize certified Random Number Generators (RNG) tested by iTech Labs to ensure fair and random outcomes. The average Return to Player (RTP) rate across our game portfolio is 98.16%. Game rules and payout information are available within each game or through our customer support team.
The casino prohibits any form of cheating, collusion, or use of automated software or bots. Players found engaging in such activities will have their accounts terminated and funds confiscated. We reserve the right to investigate suspicious betting patterns and void bets if irregular play is detected.
Technical malfunctions, including but not limited to software errors or connectivity issues, void all affected bets and winnings. In case of disputes, the casino’s decision is final based on our transaction logs and game records.
LuckyOnes Casino is committed to promoting responsible gambling practices. We provide various tools to help players maintain control over their gaming activities:
Players experiencing gambling-related problems are encouraged to seek professional help. We provide links to organizations such as Gamblers Anonymous and other support services. Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period.
LuckyOnes Casino is committed to protecting your personal information in accordance with applicable privacy laws. We collect only necessary information for account operation, security, and legal compliance. Your data is protected using SSL encryption and secure servers.
Personal information may be shared with payment processors, game providers, and regulatory authorities as required for service operation and legal compliance. We do not sell or rent personal information to third parties for marketing purposes without explicit consent.
Players have the right to request access to their personal data, request corrections, or request deletion subject to legal and regulatory requirements. All data requests should be submitted through our customer support channels.
The following activities are strictly prohibited and may result in account closure and forfeiture of funds:
Players may close their accounts at any time by contacting customer support. Upon closure, any remaining balance will be returned after deducting applicable fees and charges. Bonus funds and associated winnings that have not met wagering requirements will be forfeited.
LuckyOnes Casino reserves the right to close or suspend accounts for violations of these terms, suspicious activity, or at our sole discretion. In cases of account closure by the casino, funds will be returned minus any disputed amounts, fees, or charges.
Dormant accounts with no activity for 12 months may be subject to maintenance fees. Accounts inactive for 24 months may be closed with remaining funds forfeited to cover administrative costs.
LuckyOnes Casino’s liability is limited to the amount of funds held in your account at the time of any incident. We are not liable for any indirect, incidental, or consequential damages arising from use of our services. This includes but is not limited to loss of profits, data, or business opportunities.
The casino is not responsible for losses resulting from technical failures, internet connectivity issues, or circumstances beyond our reasonable control. Players participate in games at their own risk and acknowledge that gambling involves the risk of financial loss.
Any disputes arising from use of LuckyOnes Casino services should first be directed to our customer support team at [email protected]. We aim to resolve all complaints fairly and promptly through our internal dispute resolution process.
If a satisfactory resolution cannot be reached, disputes may be escalated to the Curaçao Gaming Control Board or other relevant regulatory authorities. All disputes are subject to the laws of Curaçao, and players agree to the exclusive jurisdiction of Curaçao courts for legal proceedings.
For questions regarding these Terms and Conditions or any aspect of our services, please contact us:
These Terms and Conditions constitute the entire agreement between you and LuckyOnes Casino regarding use of our services. If any provision is found to be unenforceable, the remaining provisions will continue in full force and effect. By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.
